Privacy Policy

Last updated: April 2025

At Sukha Dukha Media, your privacy is something we take seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or reach out to us about our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

• Information you provide directly — When you fill out our contact form, we collect your name, email address, and the message you submit.
• Usage data — We may collect non-personal data such as browser type, operating system, pages visited, and time spent on the site. This helps us understand how people use our website and improve it.
• Cookies — Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can choose to disable cookies through your browser settings.

2. How We Use Your Information

The information we collect is used solely to operate and improve our services. Specifically, we use it to:

• Respond to your enquiries and project briefs promptly.
• Send you information about our services if you've requested it.
• Improve the functionality and content of our website.
• Analyse user behaviour in aggregate form to understand how our website is used.

We do not sell, rent, or trade your personal information to any third party, ever.

3. Data Storage & Security

Your personal data is transmitted securely through our contact form provider (Web3Forms) and is not stored on our own servers. We take reasonable precautions to protect your information and use industry-standard security measures to prevent unauthorised access, disclosure, or misuse.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to treating any data breach promptly and responsibly.

4. Third-Party Services

Our website may contain links to third-party platforms, including our social media profiles (Instagram, YouTube, LinkedIn). Once you leave our website, this Privacy Policy no longer applies, and we are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services you use.

We use the following third-party tools to operate our website:

• Web3Forms — for processing contact form submissions.
• Google Maps — to display our studio location.
• Google Fonts — for typography rendering.
• YouTube / Vimeo — for embedded video content.

5. Cookies & Tracking

We may use session cookies to improve your experience on our website. These are temporary files that are deleted when you close your browser. We do not use cookies to track you across other websites or for targeted advertising purposes.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some portions of our website may not function properly without cookies.

6. Your Rights

You have the right to:

• Request access to any personal data we hold about you.
• Request correction of inaccurate personal data.
• Request deletion of your personal data from our records.
• Withdraw consent to communications at any time.

To exercise any of these rights, please contact us at the email address below and we will respond within 7 business days.

7. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:

Sukha Dukha Media
208, 80 Feet Rd, HBR Layout 2nd Block, 1st Stage,
HBR Layout, Bengaluru, Karnataka 560084
info@sukhadukha.com